Frequently Asked Questions
Do you want to have early access to new products as well as our sales, promotions, and discounts? Diamond Club is here to make that happen. While having all the information that you need you can make changes to your order and have all the exclusive offers first before anyone else.
Our dedicated design specialist team will be at your service constantly making sure that your interior stands out from the rest. Sign in now and become an honored member! Your home deserves the best treatment.
Yes! With our Members Area, you can complete all your needs quickly, without waiting or talking to anyone. It’s also free of charge, simply log in with your details. Click here to access the Members Area.
You can download invoices, update delivery or contact details, submit aftercare requests, reserve orders, fill out return forms, and request order cancellation. All in seconds, with no charge.
For any kind of potential faults that you might have on your furniture, you will need to provide us with a couple of things. The first one is the video that clearly shows the damage or the malfunctioning of a certain item (You can find the example on our claims page). We will also need the picture of the box in which your item came in while showing the label (unique SKU number). You can access it via Diamond Club. Once you have met all the requirements the only thing left for our relevant department is to make a quality check and let you know about the solution!
If you haven’t received your order confirmation please double-check your junk and spam folders just to be sure. In case you are still unable to find it please login to our byBESPOEK Diamond Club, to download an order confirmation.
Yes, all of our products are handmade in our overseas factory. Made with special attention to detail our craftsmen wanted to make sure that the quality and durability of the products become one of our biggest trademarks.
Remember when we were talking about the Diamond Club? That is exactly how you change your delivery address! All you have to do is to enter our contact page from where you need to choose My Diamond club membership box. Once you have logged in with all the details just choose the delivery details section in the top middle and follow the steps!
We try and not compare ourselves with other companies however we can say that we offer high quality products for an extremely affordable price and we strive to have the most stylish and varied options on the market. You can test these yourself by searching your favorite or browsing our product lines on the website.
We are pleased to offer shipping to most countries across the world.
Currently due to the global pandemic we are not comfortable with exposing our employees to constant contact thus have moved all possible operations of the business online. Our website is designed in such a way that you can get a very accurate idea of what the products will look like, as well you are able to return products you are less than satisfied with.
Currently we accept credit/debit cards as well as Klarna and PayPal, however as we’re always working on expanding the business, our Diamond Club will soon have rewards and points which will be able to be accepted as payments, so we urge you to check it for more information. Bear in mind this is a system only for existing customers, so be sure to place your order today and not miss out.
We currently do not have any active promotions but will in the future have special offers to our loyal customer base who have signed up to the Diamond Club membership. At this current time, you can get informed about upcoming sales and new product releases by subscribing to our magazine.
Some of our more complex dining, office and lounge chairs do require assembly to ensure safe transport for the pieces as well as the tilt and lift mechanisms however you will be provided with assembly instructions through the Diamond Club members area thus will be very easy to assemble.
Due to the pandemic, our variety of product versions had to be reduced unfortunately, however in the future we will be offering more customizable items as well as samples of all products available for purchase.