Returns & Refunds
We want you to be overjoyed with your new purchase. If for any reason you are unsatisfied with a product you can email us at firstname.lastname@example.org and our team will provide all of the details for initiating a return. As soon as the returned product(s) are received back to our warehouse in good condition our team will issue your refund minus a restocking fee equal to 15% of the purchase price. In an effort to prove the quality of our products to you this restocking fee may be used towards the balance of a future order upon request. Please note that the shipment of a return is to be independently arranged and covered by the customer, with products received back to our warehouse within 30 days from the delivery date.
Just like most return policies we are only able to accept returned items that are in original packaging and like-new condition. This means that products with any scratches, stains, damages, or modifications cannot be returned. Please note that Standard Shipping and White Glove Shipping charges from the original order are not able to be refunded once these services have been provided by the carrier. We are only able to issue refunds via the original method used for payment on the order. If the original method of payment is no longer available, we would be happy to issue a store credit equal to the amount of the refund. Once returned, you are only eligible to use the restocking fee discount in new orders for different items to the ones from your returned order, this means different colors of the same item are considered exchanges and are not eligible for the discount.